RETURNS & REFUNDS
At ProPrint Decals Co | AutoZona.store, we want you to be happy with your purchase. If there is a problem with your order, please contact us at support@autozona.store and we will do our best to make it right.
Order Cancellations
Orders may be canceled as long as they have not entered production, processing, or shipping.
Once an order has started processing or has been shipped, we may no longer be able to cancel it.
Please contact us as soon as possible at support@autozona.store if you need to cancel an order.
Returns
If you change your mind about your purchase, please contact us within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- You must contact us before sending the item back.
- We will provide the appropriate return instructions and return address.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Please do not return an item without contacting us first.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at:
Please include:
- Your order number
- A short description of the problem
- Clear photos showing the damaged or incorrect item
Once the issue is verified, we may offer a replacement or refund at no additional cost.
In most cases, damaged or incorrect decals will not need to be returned unless our support team specifically requests it.
Missing or Lost Orders
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around your property and mailbox.
- Ask household members or neighbors if they accepted the package.
- Allow a short period of time, as some carriers occasionally mark packages as delivered before final delivery.
- Contact us at support@autozona.store if the package still cannot be found.
We will review the tracking information and help determine the appropriate next steps.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned, lost, or delivered incorrectly because the customer provided an incorrect or incomplete address, we may not be able to provide a free replacement or refund.
Please contact us immediately if you notice an address error before your order ships.
Personalized or Custom Orders
Personalized or custom-made items are generally not eligible for return because they are created specifically for you.
However, if a personalized item arrives damaged, defective, or different from what was ordered, please contact us and we will make it right.
Refunds
Once a refund has been approved, it will be issued to your original payment method.
Please allow several business days for your bank or payment provider to process and display the refund.
Processing times can vary depending on your financial institution.
Return Shipping
For standard returns resulting from a change of mind, customers are responsible for return shipping costs.
For verified damaged, defective, or incorrect orders, we will provide the appropriate resolution without requiring you to pay additional shipping costs unless otherwise agreed.
Need Help?
If you have any questions about a return, replacement, cancellation, or refund, please contact:
We are happy to help.
ProPrint Decals Co | AutoZona.store